77nd Privacy Policy
This Privacy Policy explains how 77nd collects, processes, stores, and protects the personal information you share with us when using our platform. We are committed to handling your data with care, transparency, and in full compliance with applicable privacy law.
1Introduction
77nd ("we", "us", "our", "the Platform") operates the online casino and sports betting platform accessible at https://77nd.app. This Privacy Policy ("Policy") describes our practices regarding the collection, use, disclosure, storage, and protection of personal information obtained from users ("you", "your", "Player") who access or use our services.
By registering an account or using any feature of the 77nd platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should discontinue use of the Platform immediately.
This Policy applies to all players accessing 77nd from Bangladesh and any other jurisdiction where the Platform is available. It covers data collected through the website, any mobile-optimised version of the site, and communications between you and 77nd support staff.
2Information We Collect
We collect several categories of personal information in order to deliver our services, comply with legal obligations, and maintain a safe platform. The types of data we collect include:
Identity Data
Full legal name, date of birth, gender, and copies of government-issued identification documents (national ID card, passport, or driving licence) collected during account registration and KYC verification.
Contact Data
Email address, mobile phone number, and residential address. These are used for account management, security notifications, promotional communications (where opted in), and KYC compliance.
Financial Data
Transaction history including deposit amounts, withdrawal requests, payment method identifiers (mobile wallet numbers for bKash, Nagad, Rocket, Upay), and account balance records. Full payment credentials are handled by our third-party payment processors and are not stored on 77nd servers.
Technical and Usage Data
IP address, device type and model, operating system, browser type and version, session timestamps, pages visited, features used, game history, bet logs, and click-stream data collected automatically when you interact with the Platform.
Communications Data
Records of correspondence between you and 77nd, including support chat transcripts, emails, and any documents submitted in connection with account queries, disputes, or verification requests.
3How We Use Your Information
77nd processes your personal data for the following specific and legitimate purposes:
- Account creation and management: to register your account, verify your identity, and manage your profile, preferences, and account settings on the Platform.
- Service delivery: to process your deposits and withdrawals, settle bets and game results, award bonuses, and deliver all core gaming and betting functionality of the Platform.
- Regulatory compliance: to fulfil our Know Your Customer (KYC) obligations, anti-money-laundering (AML) screening, age verification, and other regulatory requirements applicable to our operations.
- Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, account abuse, money laundering, and other illegal or prohibited activities on the Platform.
- Customer support: to respond to your enquiries, process complaints, resolve disputes, and provide technical assistance when you contact the 77nd support team.
- Personalisation and responsible gaming: to tailor promotional offers and game recommendations to your playing history, and to monitor play patterns for responsible gaming indicators such as excessive betting frequency or session duration.
- Platform improvement: to analyse usage trends, diagnose technical issues, test new features, and improve the overall performance, stability, and user experience of the 77nd Platform.
4Legal Basis for Processing
We process your personal data on the following legal grounds, depending on the purpose:
- Contractual necessity: processing required to fulfil our obligations to you under the Terms and Conditions you accepted when registering your account, such as processing your deposits, settling bets, and managing your account.
- Legal obligation: processing necessary to comply with applicable laws and regulations, including KYC identity checks, AML requirements, financial record-keeping, and cooperation with law enforcement or regulatory authorities.
- Legitimate interests: processing carried out in pursuit of 77nd's legitimate business interests, including fraud prevention, platform security, analytical improvements, and responsible gaming monitoring, where such interests are not overridden by your privacy rights.
- Consent: where required by law, we will seek your explicit consent before processing your data for specific purposes such as sending marketing communications. You may withdraw consent at any time by contacting [email protected].
5How We Share Your Information
77nd does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your personal data in limited, defined circumstances with the following categories of recipients:
- Payment processors and mobile wallet operators: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other approved payment channels. These partners receive only the minimum data required to process the transaction.
- Game software providers: technical data such as your Player ID and session token may be shared with our licensed game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, etc.) to deliver gameplay and resolve technical disputes. These providers do not receive your financial or identity documents.
- Regulatory and law enforcement authorities: where required by applicable law, we may disclose personal data to government bodies, financial intelligence units, or law enforcement agencies for the purposes of AML compliance, fraud investigation, or legal process.
- Technology and infrastructure partners: trusted service providers who assist with hosting, data analytics, cybersecurity, and platform maintenance, subject to strict contractual data protection obligations.
6Cookies and Tracking Technologies
77nd uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. We use the following types of cookies:
- Essential cookies: strictly necessary for the Platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. You cannot opt out of essential cookies without rendering the Platform unusable.
- Functional cookies: remember your preferences such as language settings, remembered username, and display configurations, so you do not need to re-enter these each time you visit.
- Analytics cookies: collect anonymised data about how visitors use the Platform — such as which pages are visited most, how long sessions last, and where users navigate from — to help us improve Platform performance and content.
- Security and anti-fraud cookies: monitor for suspicious activity patterns, detect bot traffic, and protect player accounts from unauthorised access attempts. These run silently in the background and are not used for any marketing purpose.
You can control or delete cookies through your browser settings at any time. Please be aware that disabling certain cookies may affect the functionality of the Platform. For more information on managing cookies, refer to your browser's help documentation.
7Data Retention
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, or for as long as is necessary to fulfil the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply are as follows:
Account and identity data (including KYC documents) is retained for a minimum of 5 years from account closure, in line with anti-money-laundering regulatory requirements. Financial transaction records are retained for 7 years from the date of the transaction. Technical and usage logs are retained for up to 24 months. Communications records are retained for 3 years or until any related dispute is finally resolved, whichever is longer.
8Data Security
77nd implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, and misuse. Our security framework includes:
- 256-bit SSL (Secure Socket Layer) encryption for all data transmitted between your device and the 77nd Platform, ensuring that your login credentials, personal details, and financial information are protected in transit.
- Encrypted storage of sensitive personal data at rest, including KYC documentation and account records, on secure servers with restricted access controls.
- Role-based access controls ensuring that only authorised 77nd personnel with a legitimate need-to-know can access specific categories of personal data. All staff with access to personal data are subject to confidentiality obligations.
- Continuous monitoring and fraud detection systems that flag unusual login attempts, suspicious transaction patterns, and potential account takeover activity in real time.
While we take all reasonable steps to secure your personal data, no internet-based system is entirely immune to security risks. In the event of a data breach that poses a significant risk to your rights and freedoms, 77nd will notify affected users without undue delay and take all appropriate remedial action.
9Your Privacy Rights
As a user of the 77nd Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Request" and a clear description of your request.
Right of Access
You have the right to request a copy of the personal data we hold about you, along with information about how it is being used and with whom it has been shared.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Please note that changes to identity data require supporting documentation.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where you object to processing and we have no overriding legitimate interest. This right is subject to our legal retention obligations.
Right to Object
You have the right to object to the processing of your personal data where we rely on legitimate interests as the legal basis. You also have an absolute right to object to processing for direct marketing purposes.
Right to Data Portability
Where processing is based on your consent or contractual necessity, you may request a copy of your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
We will respond to all verified privacy rights requests within 30 days of receipt. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
10Payment Data and Financial Information
All payment transactions on the 77nd Platform are processed through licensed third-party payment service providers. 77nd does not store full payment card numbers, mobile banking PINs, or complete mobile wallet credentials on its servers. When you initiate a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, you are interacting directly with that payment provider's secure interface.
We do retain transaction reference numbers, amounts, timestamps, and the masked identifier of the payment method (e.g. the last four digits of a mobile number) for purposes of account management, dispute resolution, AML compliance, and financial record-keeping. This transactional data is handled with the same security controls described in Section 8 of this Policy.
11Third-Party Services and Links
The 77nd Platform integrates with various third-party services necessary to deliver its core functionality. These include:
- Game content providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt, who host and deliver game content directly from their own certified servers. Their data handling is governed by their own privacy policies and certifications.
- Identity verification and KYC service providers who process the identity documents you submit during account registration. These providers are contractually bound to handle your documents securely and to use them solely for the purpose of identity verification.
- Analytics platforms that process anonymised usage data to help us understand how the Platform is used. These platforms receive no personally identifiable information that can be linked back to an individual user.
- Cybersecurity and DDoS protection partners who process network traffic data to identify and mitigate malicious activity directed at the Platform. This processing is essential for maintaining service availability for all players.
77nd is not responsible for the privacy practices or the content of any third-party service. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the 77nd Platform.
12Children's Privacy
The 77nd Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account.
13Changes to This Privacy Policy
77nd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Policy, we will update the "Last Updated" date at the top of the page and, where the changes are significant, we will provide more prominent notice such as a notification on the Platform or an email to registered users.
Your continued use of the 77nd Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we protect your information.
14Contact and Data Requests
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a data protection concern, our dedicated privacy support team is available to assist you. We aim to acknowledge all privacy-related enquiries within 2 business days.
When submitting a privacy rights request, please include your registered email address, a clear description of your request, and (for identity verification purposes) a copy of a government-issued ID document. This helps us process your request efficiently and ensures we are dealing with the account holder.
Privacy Commitment at a Glance
The following cards summarise the core pillars of the 77nd privacy commitment for quick reference.
256-Bit SSL Encryption
All data transmitted between your device and 77nd is protected by industry-standard SSL encryption, keeping your personal and financial information secure in transit.
We Never Sell Your Data
77nd does not sell, rent, or trade your personal information to third parties for marketing or any other commercial purpose. Your data is used only to operate and improve our services.
Mobile-First Payment Privacy
Your bKash, Nagad, Rocket, and Upay credentials are never stored on 77nd servers. Payments are processed through the providers' own secure interfaces with only minimal reference data retained by us.
Your Rights, Fully Supported
You can access, correct, delete, or port your data at any time by contacting [email protected]. We respond to all verified privacy requests within 30 days.
Responsive Privacy Support
Our privacy support team is available 24/7. All privacy enquiries are acknowledged within 2 business days and resolved as quickly as possible. Email [email protected] for any data-related concern.